Refund policy
At DUSK, we want every order to reach you exactly as expected. Please review your selected product, size, color, and delivery details carefully before confirming your order.
Exchanges
Eligible items may be requested for exchange within 24 hours of delivery.
To qualify for an exchange, the item must be:
- Unworn, unused, and unwashed
- In its original condition
- Returned with all original tags and packaging
- Free from stains, makeup marks, perfume or other odors, damage, alterations, or signs of wear
DUSK reserves the right to decline an exchange if the returned item does not meet these conditions.
Size Exchanges
Size exchanges are accepted within the 24-hour exchange period, subject to availability.
Customers are encouraged to review the provided size chart before placing an order. If the correct size was delivered according to the customer’s order and a different size is later requested, the customer will be responsible for the additional delivery charges.
If DUSK sends an incorrect size or product, the related exchange delivery charges will be covered by us.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us on Instagram within 24 hours of delivery, preferably with clear photographs of the issue.
Once verified, DUSK will arrange an exchange and cover the applicable delivery charges.
Refunds
DUSK generally does not provide monetary refunds for completed purchases. Eligible returns are handled through exchange in accordance with this policy, subject to any rights available to customers under applicable law.
For exchange assistance, please contact us through our official DUSK Instagram account.